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The 10 worst things YODEL has ever done

June 18, 2016

Over the few years we have been running YODELhell we have seen some pretty awful things done by YODEL. We thought it was high time we created a top 10. Naturally, this proved very difficult as we’re sure you can imagine. As a result of the many incredulous actions from this company, our top 10 features the 12 worst things YODEL has ever done.

Hey, if you can pick any of these we could have cut out, let us know.

At the end of the article you’ll be able to vote on your favourite. Choose carefully, as this isn’t an easy decision to make. You may find some of these YODEL actions difficult to believe but, we assure you, they’re all 100% real. It’ll make you wonder why on earth any companies still use them, but they do. You can see a list of the companies using YODEL here, so you know who not to use.

So, without further ado, and in no particular order, here are the 10 (12) worst things YODEL has ever done.

1 – Taken a shit in a customer’s garden

We thought we’d kick off with one of our favourites. Not content with failing to deliver parcels, one YODEL courier thought he’d leave his own special delivery with a customer – a big steaming pile of his own faeces.

Yes, YODEL employs the sort of people who shit in customers’ gardens.

In case you’re thinking that this could have been a large cat, or maybe a fox, the disgusting YODEL courier ‘wiped’ his derriere with a YODEL branded ‘sorry we missed you’ card, and left it next to his excrement.

And you thought you were unhappy to come home and find YODEL had ‘dumped’ something in your garden. This also proves we’ve been wrong all these years when we said YODEL doesn’t give a shit. It does. Literally.

2 – Killed a cat

One lady came home to find YODEL had left a parcel in her garden for someone else – a common occurrence for YODEL as they dump parcels anywhere, regardless of where they’re actually supposed to be left. On contacting YODEL to retrieve the parcel the incompetent courier picked it up, only to leave her garden gate wide open so her cat could get out – and promptly get run over and killed.

The former cat owner tweeted a picture of the dead cat to YODEL.

Now, you may think this is pretty bad and, surely, their customer service team would treat this with absolute importance, care and tact.

Like bollocks they did. They offered a bunch of flowers and suggested she could leave them in the cat’s favourite spot.

Oh yes they did.

The bunch of flowers the lady was offered, of course, also didn’t arrive when they were supposed to. But then, you could have guessed that.

This is just the first two of 12. They get worse, much worse.

3 – left a parcel on a customer’s roof

This one was so special it made it to BBC’s Have I Got News for You. A YODEL courier, when confronted with a customer who was not home, was left no option than to attempt to throw the parcel through an upstairs window. At least that’s how he saw it. Yes, he could have left it with a neighbour, or left an unsoiled ‘sorry we missed you’ card and taken the parcel back with him. No, this YODEL courier decided to lob it through a window – caring not for what was in the parcel, or what was inside the window.

Lit candle, priceless Fabergé egg, baby in a cot – it mattered not, he was going for it.

Sadly he overcooked the throw and it landed on the roof. What to do now eh? No worries, he left a card for the homeowner that simply said ‘sorry top off your roof’.

This is how YODEL handles your parcels. Remember, we have a list of companies still using them here.

4 – Gave out a woman’s mobile number to customers so they could complain

Sadly we can’t provide a link for this one as the poor woman has been forced to make her Twitter account private after this. Her mobile number was sent out in automated messages to YODEL customers so they could call up and find out where their parcels had gone. Naturally, she received a LOT of phone calls that week. Calls from very angry people who were trying to find out why YODEL was so incompetent.

She contacted YODEL and told them. Did they leap into action? Did they apologise profusely? No, they dealt with it in their usual way of sending her the standard automated response and to send them a DM and they would send her some information.

She was eventually promised a call back from the CEO, which never came.

5 – Caught on video throwing parcels into a YODEL branded truck

You really couldn’t make this one up. Couriers were videoed throwing parcels into a YODEL truck, from some great distance. Parcels can be seen bouncing around as though they were utterly worthless – which seems to be how YODEL treats all of your parcels.

YODEL responded to this video stating their drivers are trained to never throw a parcel. Remember the parcel on a roof?

We’re not quite sure how, or why, you would train someone to not throw a parcel. Would it take the form of: Day one, lesson one “Right lads, listen up because this is a tricky one. Don’t throw parcels. That’s it, congratulations you’ve passed the training”?

However they train them to not throw parcels, it isn’t working.

6 – Drifted a van around a roundabout

We love this one. This video pretty much says all we need to say, so just watch it.

7 – Disposed of a wedding cake instead of delivering it

Quite why you would hire YODEL to deliver your wedding cake, we don’t know. One couple, however, did decide that YODEL was the perfect courier to take their wedding cake from the cake maker in London to their wedding in Glasgow.

We should reiterate at this point that the cake maker didn’t choose YODEL. It was the couple’s choice.

Anyhow, this is what the cake looked like before it was sent.

Beautiful isn’t it? Sadly we can only imagine what it looked like after YODEL had finished with it because it never made it to Glasgow. Instead the cake maker was informed that the cake was damaged in transit and YODEL had disposed of it.

That’s right, disposed of it. Sod the couple’s wedding. Sod your wedding cake. We know you paid us to deliver it but bollocks to it, we broke it and dumped it. What you gonna do?

8 – Run over and killed a pensioner

If you’re not a cat lover and YODEL having been responsible for killing a cat doesn’t disgust you, they’ve also killed a pensioner. A YODEL courier reversed over the pensioner, a former school teacher, in Derbyshire in 2015.

You didn’t think this company had been going this long without killing someone, did you?

9 – Smashed the Tower Poppies

Do you remember the Tower Poppies exhibit, and how you could buy one of these very fragile porcelain poppies as a keepsake? Well, they were entrusted with YODEL to deliver them. You can guess what happened next.

Yep, one of them was lobbed a good 25 foot over a gate. Watch the video.

Many of these fragile items, which were created for Remembrance Day, were systematically destroyed by YODEL’s caring hands before they reached their new owners. Remember those who died in the First World War? YODEL doesn’t give a toss, unless it’s tossing parcels.

10 – Sexually harassed a woman

In one of the most disturbing YODEL incidents of recent years, a YODEL courier made a note of a woman’s mobile number after delivering her parcel (I know right, he actually delivered it!) and then proceeded to send her sexually suggestive texts.

This is especially worrying when you consider the YODEL courier knows where the woman lives – assuming he could find her address again, of course. She complained to YODEL and they gave the same standard crap response they give to everyone who complains about their staff ‘the driver is being spoken to’.

Remember, these are the same couriers who shit in someone’s garden, ran over and killed a pensioner and…

11 – Robbed a hospital patient

I know what you’re thinking – we’re making this up now. Surely YODEL has not robbed a hospital patient. Oh yes they did. Yodel delivery driver Daniel Whiteley stole a handbag from a stroke victim as she lay in hospital.

YODEL courier

I think we should repeat that, just so you have chance for it to sink in. A YODEL courier stole the handbag from a stroke victim as she lay in her hospital bed. She later died.

There’s not much else we can say about this one, it kinda speaks for itself.

12 – Dumped Valentine’s Day gifts, undelivered, in the street

Valentine’s Day is that special day of the year when you show your significant other just how much you love them. It’s also that time of the year when YODEL is trusted to deliver live flowers up and down the country and, naturally, not all of their drivers gives a shit. One lady came across a pile of boxes which were dumped by a YODEL courier, and she tweeted the pictures at YODEL. She explained how the boxes were all full of undelivered gifts.

The boxes were branded with the companies who had trusted YODEL to deliver their flowers to their customers. You can see from the pictures these brands included Inter Flora, Waitrose, Marks & Spencer and Moonpig.com.

Every Valentine’s Day and Mother’s Day we see complaints on Twitter of gifts that have never arrived, have arrived dead or have been thrown into gardens. Nobody seems to care.

So, now the power is in your hands. Which of these awful things is your personal favourite? What, in your opinion, is the worst thing YODEL has ever done?

Choose your favourite and vote now. Also give this a share on Twitter and Facebook so your friends can see just how bad YODEL is and they can cast their vote.

What is the worst thing YODEL has ever done?

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YODEL tried to return parcel to Ace and lost it

June 18, 2016

Yodel collected a dressing table and stool from me to return it to Ace. It was still in its original packaging, unopened, and I’d paid £150 for it. We’d simply decided to make the bedroom and office instead so didn’t need the dressing table. Yodel collected on 25th May, and its been at their depot in 28th May ever since.

They don’t know where it’s gone!!! Its a massive box with a dressing table and stool, so its heavy too, so how could it have just disappeared! I have my courier card with reference number on it, and now I have to take this up with Ace, so they can lodge a complaint about the missing item.

In the meantime I’m still £150 out of pocket!

Leonardo DiCaprio said to be ‘overjoyed’ YODEL finally delivered his Oscar

February 29, 2016
GTY_leo_winning_as_160228_12x5_1600

Mr DiCaprio, an actor, is reportedly overjoyed to finally take delivery of his Oscar from UK delivery firm YODEL after waiting 23 years. DiCaprio first expected delivery of his Oscar back in 1993 when he ordered one from the company known as ‘The Academy’. However, Mr DiCaprio’s Oscar never arrived. He contacted the Academy, only to be told

YODEL CEO Neil Lloyd goes fishing

February 24, 2015

The CEO of YODEL, Neil Lloyd, wasn’t happy we shared this photo on Twitter as he thought it was a private photo. Of course, the fact he had the photo set as his LinkedIn profile photo seemed to have slipped his mind as it was he who shared it on the Internet. Anyway, we’ve decided to use that photo to create a YODEL poster advertising their services.

Under no circumstances should you share this picture on Twitter. No, seriously, don’t do it. He wouldn’t like it one bit.

YODEL-CEO-Neil-Lloyd

Here is my lovely coffee pods delivered by Yodel

June 13, 2014

Here is my lovely coffee pods delivered by Yodel

How many YODEL couriers even have proper insurance or pay tax?

December 17, 2013

The trouble with Yodel lies with the management. Just look at how many senior management changes occur each year. One bright spark introduced Life Style Couriers. These replaced employed staff, are paid as little as 40p per delivery in their own cars. How many have proper insurance, pay tax, declare their earnings or have any commitment to yodel?

Another great idea was to bin customers who didn’t spend enough with them but they are now crawling back to rhem begging for forgiveness.

The last employee survey should be a wake up call for the management.

YODEL website doesn’t know how to use apostrophes

November 29, 2013
YODEL website doesn't know how to use apostrophes

We love this. The YODEL website has a tracking system where you can find out where your items are but, for some reason, they have no idea how to use the possessive apostrophe. According to YODEL, your tracking number “start’s with JD” – why do some people insist on putting an apostrophe before every letter s when the word ends in s?

We suppose it’s the least of their crimes.

YODEL website doesn't know how to use apostrophes

New Facebook page created criticising YODEL

November 29, 2013

We received a Tweet this week on our official Twitter account about a new Facebook Page which has been created criticising YODEL for their shoddy delivery service. The page is quite new and only has a few likes at present but, as more unhappy customers find it, we’re sure it will take off.

Have a look at the new Facebook Page here.