I have had a few shares of bad experiences with yodel
Here are a few;
1) Abusive drivers. Back in 2010 I was walking down the road, and the yodel driver said “Hey Fatty mcs**t do you know where the local takeaway is? Oh wait, you probably live there”. At the time I was suffering from an over-eating habit, so I was overweight.
I was hurt by comments like that, especially as I was trying to be more healthy. Obviously I did call Yodel to complain and they said that their driver did not say that and they have evidence to prove it. When I asked for evidence they put the phone down on me.
Unluckily for them, I had been recording the driver’s behaviour via a sound recording app on my phone.
Sent the audio in and got a poorly made email saying that they apologised for the incident and the driver will be talked to.
2) Delivering to the wrong street. Basically my street has a similar name to the next street. I was out at the time and I came back home to see a yodel van drive off. I noticed by our bin, 6 large boxes. Basically the driver dropped them at our house however the address on the 6 boxes were at a different number and address. I ended up dropping them off myself as yodel said that it was my responsibility as I signed for it, despite the fact that I was out. These 6 boxes had roughly between 25kg to 100kg. I had to walk to deliver these on a summer day. It was a 1 mile walk yet it felt like longer due to the weather. Luckily the person was in, and he was grateful for me but extremely annoyed at yodel.
This happened twice with the same house and same company.
3) Leaving valuable equipment outside. My next door neighbour works for a IT company. He works days whereas I used to work nights. Yodel then drops off 8-10 boxes that say “High Value goods, do not leave outside” in giant red letters. Obviously he did not knock so I did not see them until he posted a note 1 hour later.
Obviously Yodel’s customer service blamed me for not answering the door despite the fact that I had CCTV at the time which proved he never knocked on the door.
Also if anyone wanted to know, each box had £10k worth of equipment.
4) Their twitter feed. If anyone tweets yodel then they will know my pain. First of all, they use the same phrases but replace the name. Second the stupid hashtags #MaryCares. Obviously if Mary did care, you would at least reply a tweet that isn’t copied etc. If you are lucky you would get a reply.
Next is their DM. Obviously if you DM them, any complaints are kept hidden from the public. WHY? because their reputation can get damaged (like their parcels!) from bad publicilty. However they will claim it is data protection which is a lie.
Also have you noticed if you mention the word parcel, or late, they tend to jump on your tweet and ask if you need help. This happened to me when I was tweeting AmazonUK.
Lastly is the spam. I noticed if you tag them, they will ask if you need help at least once a day. The highest amount was 5 tweets within a 2 day period.
So to summarise or for people who didn’t read all of my rant, Yodel are the worst company completely and I would LOVE it when the company finally goes bankrupt.
That’s it, thanks for reading.