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Transcript of my YODEL chat

Welcome to the Yodel live chat Service. An advisor will be with you shortly.
You are now connected with Gordan
richard tannahill: OK IM GETTING REALLY ANNOYED WITH YODEL
richard tannahill: TWICE IVE HAD A DELIVERY DELIVERED IN THE ONLY TWO HOURS THERE IS NO ONE AT HOME
Gordan: I’m sorry to hear that Richard.
richard tannahill: AND TWICE I HAVE REQUESTED IT ONLINE TOBE DELIVERED THIS SATURDAY
richard tannahill: WHEN THERE SHOULD BE SOMEONE HOME ALL DAY
richard tannahill: IF THERE IS A PROBLEM WITH YOUR WEBSITE THEN YOU SHOULD PROVIDE A NUMBER FO PEOPLE TO CALL
Gordan: I understand your frustration with this Richard.
Gordan: Do you have your parcel tracking number to hand so that I can look into this further for you?
richard tannahill: I NOW FIND OUT THAT IT IS AGAIN GOING TO BE DELIVERED TODAY AND WHATS THE BET IT WILL BE IN THE SAME TWO HOURS NOONES HOME?
richard tannahill: AFTER THREE FAILED ATTEMPS I UNDERSTAND IT WILL GO BACK TO LINCOLN DEPOT 45 MILES AWAY WHERE I AM TO COLLECT IT WITHIN A WEEK OR ITS SENT BACK TO THE SUPPLIER!!!!!!!!!!!!!!!!!
richard tannahill: THIS IS NOT GOOD ENOUGH
richard tannahill: I REQUEST YOU TRACK IT DOWN TO THE VAN DRIVER AND EITH GET IT DELIVERED ON SATURDAY OR HAVE IT DELIVERED TO ME HERE AT MY PLACE OF WORK TODAY??
richard tannahill: YOU WILL FIND THAT I FILLED THAT IN WHEN I STARTED THIS WEB CHAT
richard tannahill: JD0002239504337914
Gordan: I don’t see it the first time you put it in I’m afraid. I understand that you’re angry about this. Please could you tell me the parcel tracking number?
richard tannahill: JD0002239504337914
richard tannahill: THIS JUST BACKS UP THE FACT THAT YOUR WEB SITE DOES NOT WORK
richard tannahill: BEFORE I STARTED THIS CHAT I GAVE YOU MY NAME EMAIL POSTCODE AND TRACKING NUMBER
richard tannahill: SUPPOSEDLY TO HELP YOU SORT THINGS OUT FASTER
Gordan: I understand Richard, unfortunately I don’t see that bit. Your parcel is out for delivery today so unfortunately I can’t rearrange the delivery for you.
richard tannahill: WHY NOT
richard tannahill: ITS NOT GOOD ENOUGH PLEASE GIVE ME THE DIRECT NUMBER FOR THE LINCOLN DEPOT
richard tannahill: DO YOUR DRIVERES EVEN SPEAK ENGLISH
richard tannahill: DRIVERS
richard tannahill: ?
richard tannahill: ?
richard tannahill: PLEASE GIVE ME THE DIRECT NUMBER FOR THE LINCOLN DEPOT
Gordan: We don’t give out depot numbers to customers I’m afraid Richard.
richard tannahill: FFS WHY NOT
Gordan: We’re not permitted to do that.
richard tannahill: PLEASE MAY I SPEAK WITH A MANAGER PLEASE
Gordan: I’m afraid I am unable to get a manager to speak to you Richard.
richard tannahill: OK HERES WHAT IM GOING TO DO…IM GOING TO COPY AND PASTE THIS CONVERSATION ALL OVER TWITTER
richard tannahill: TO SHOW OTHERS WHAT A BUNCH OF INCOMPETENT KNOBS YOU ALL ARE
richard tannahill: ANY LAST COMMENTS???
Gordan: I understand that you’re angry about this Richard but unfortunately I’m unable to arrange the delivery for you.
richard tannahill: FINE…WATCH THIS SPACE
Gordan: I’m sorry to see the inconvenience caused here.
richard tannahill: SORRY…GO LOOK IT UP IN A DICTIONARY….
richard tannahill: GOODBYE

Posted by Richard
January 13, 2016
Complaints