YODEL has lost my vintage guitar

Bought a vintage guitar from eBay on 21 Nov. Shipping from US. Estimated delivery 4th and 11th Dec (guess they already anticipated the Yodel factor). Item travelled around the US for a bit, no problems and arrived in the UK on Dec 4.

Was told by 13ten the importer it was now with Yodel, despite no tracking number provided, no updates and no information as to where it may be.

Essentially it has disappeared into the Yodel vacuum. Cannot believe it has sat in a sort centre for over a week without being scanned in. Yodel being Yodel, no one to answer a call, social media attempts receive generic canned responses and each day the frustration grows.

What the actual fuck Yodel?