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Three weeks trying and still no parcel

Yodel say my parcel has been delivered but I haven’t got it and neither has the sender. Been contacting them for 3 weeks but they are so unhelpful – webchat is a waste of time and they keep giving contradicting advice. Asked for a number to make a complaint and she terminated the chat! They don’t care about customer service or customer satisfaction. So, I don’t know where my parcel is and they don’t care. Absolutely hopeless. There cannot be a more inefficient company than Yodel.

Posted by Kevin Davey
March 5, 2019
General