How many YODEL couriers even have proper insurance or pay tax?

The trouble with Yodel lies with the management. Just look at how many senior management changes occur each year. One bright spark introduced Life Style Couriers. These replaced employed staff, are paid as little as 40p per delivery in their own cars. How many have proper insurance, pay tax, declare their earnings or have any commitment to yodel?

Another great idea was to bin customers who didn’t spend enough with them but they are now crawling back to rhem begging for forgiveness.

The last employee survey should be a wake up call for the management.