YODEL changed the delivery day because of a ‘delay’

Delivery due today, online tracker says today, been waiting in since 7am. Keep checling the tracker – depot received before 6am, but not picked up by the courier yet. Gets to 4pm and query whether that’s normal on webchat (because customer service phone line closes at 1pm on a Sat!).

They inform me they’ve changed the delivery to Monday, due to a ‘delay’. For 1, what delay as it’s supposedly at the depot since early morning, which is less than an hour away. 2, it was nice of them to let me know, oh wait, they didn’t.

And 3, their online tracker STILL shows delivery today. And no ability to complain, and evem webchat is closed for the day now. Useless