YODEL keep delivering my parcels to the wrong address
I tracked my parcel (from Virgin Media) and was surprised to see it marked as delivered. I phoned Yodel to tell them I had not received it, they replied that it was left with someone call “John”, no surname, in No 1, I live in 13, so not even close. On enquiring at No 1 I discovered there was no John & no parcel. getting back to Yodel I gave my contact details and was promised I would receive a call from the Investigation dept within 24 hours.
When that call never materialised i called back to be told that my package had been delivered successfully to John at No 1 two days ago, and no record of my having called to report it missing.
Virgin Media have sent another which I am now waiting for, the only problem is, it is being sent by Yodel, must go and tell John at No 1.
tracked as delivered, live chat then told it it was still out for delivery, call centre then told me it HAD been delivered to somebody with a similar name, and gave me the drivers phone number, but he has no idea where he took it or who he gave it to. The supplier has more detailed tracking than Yodel customer services and at least confirm the delivery location is within a mile of my house. I’m not willing to go door to door for a square mile though. What gives?
Came home to find somebody else’s parcel lying on my front doorstep. Parcel is for #9, I am at #105, so a very long way away! Am trying to tell yodel that their delivery driver was shit, and to get them to sort out the parcel, but there’s absolutely no way to do so. Will go for a walk and give parcel to right address, but am angry that their crappyness will not be registered and acknowledged. Will never use them myself!
Tracking said delivered and not been delivered as there are loads of number 4’s in my street he obviously can’t read what do I do