YODEL thinks the driver has my parcel at his own house!

I ordered a present for my wifes birthday which apparantly was attempted to be delivered on Saturday night at 7.30 but there was no answer at the door. I thought this was odd as we were in the front room at the stated delivery time which is about 2 foot from the front door. No card was left.

I reorganised the delivery through Yodels phone system and waited in all day on Monday for it to arrive – nothing
I reorganised the delivery through Yodels phone system and waited in all day on Tuesday for it to arrive – nothing
I complained to the company I purchased the goods off – they telephoned Yodel and were told they ‘think’ my parcel is at the delivery drivers house and they ‘hope’ he will deliver it on Wednesday

To be sure I re-confirmed the delivery through Yodels phone system and waited in all day on Wednesday for it to arrive – nothing
I again complained to the company I had purchased the goods from – they telephoned Yodel and were told the ‘driver has now left the company’

I’m still trying to work out how any of this is my problem – The original company are now sending me a replacement item but wait for it………….

They are using Yodel to make the delivery!!!!!!!