My YODEL review I left on Trust Pilot
Below is the review I left on trustpilot regarding movement experiences with yodel!
Absolutely despicable! Biggest liars in existence! Worst service I’ve ever received from a courier!
Ordered flowers for mothers day from eflorist, all was on track to start with but then at 11.30 tracking stated couldn’t find the house! Spent 2 hours between automated line of yodel and emailing florists whose lines were down. After finally managing to speak to a human at yodel they told me the driver couldn’t find the address as eflorist did not provide them with the house number – I was in tears explaining that this might be missing last mothers day with my mum so it was urgent the flowers arrived – I even pleaded that I would collect them from anywhere with any ID they want. The yodel worker said that wouldn’t be necessary and that he would contact the driver with the full address and they would be received today. The yodel worker lied and the flowers never arrived. I reported my complaint formally to yodel Monday – was supposed to have a response in 24 hours, it’s now Thursday! But totally not surprised they make a habit of lying to customers! The cheeky buggers actually tried to deliver the bloody flowers 4 days late! With a bloody ‘sorry’! They knew how important this day was from the state of my pleading phone call but instead of keeping their word they ruined what could be the last mothers day I actually celebrate, thank you yodel for making it memorable in all the wrong ways! The saddest thing is although eflorist didn’t give them the house number the post code was there along with the home phone number of the address it was being delivered to – a simple “what house number are you?” would have sufficed! I’m no Einstein but seemed like a logical bloody move!
I have never been so upset by a company to the point where I’ve been in tears (I am a grown woman of 35 for christ’s sake!) and I’m actually searching for companies yodel delivers for so i can close my accounts with any of them that are relevant to me and my simple explanation will be because i have no trust for their chosen courier whatsoever and doubt I’d receive my items! Not to mention the fact that getting through to a person in their customer service team is like breaking out of Alcatraz! Given there is bound to be issues it’s not worth it! And they ignore formal complaints which again demonstrates their attitude of ‘we don’t give a hoot about our customers’, not ideal for a courier company!
AVOID USING YODEL TO SAVE YOURSELF ANY GRIEF!
I made a online order at H&M in the 29/11/19. I had a email my yodel on the 5/12/19 stating that my parcel will be out for delivery. I was delivery number 188. I follwed this until I was down to delivery number 11 at around 9.30pm. At 10pm there was a update on the tracker that said “Sorry we couldn’t deliver to you today.”. I assume that it was getting to late so yodel would rearrange it for the following day. At 11.10pm that same night there was a update that said “Your parcel has been delivered”. Which it had not. On the 6/12/19 at 07.43am I had a update on the tracker that said “We need some more information about your address. Please contact us.” I proceeded to call at 8.12am when yodel customer service line opened. I spoke to a representative which informed me that the parcel was unable to be deliverd due to my 1st time of address being missing. I then gave her my full corrected address and she said she would update it on the system and a delivery attempt will be made on 7/12/19. I then recieved another update on the yodel tracker at 12.18am(afternoon)that said “Your parcel has been returned to your sender. Please contact them with any queries”. I then call H&M and explained what happend and they said unfortunately once the order has been sent back there nothing they can actually do and that I would have to wait x amount of days for a full refund n purchase the items again. They also said that yodel are suppose to make 3 delivery attempts before items are return which has not be honerd.
I explain my that i have spent alot of money in H&M due to it being the black friday sale when purchasing, so getting a full refund on items I would now have to pay full price for and majority not being available ,I would be the one losing out!. I contacted yodel again at 5.57pm and spoke to another representative. I explain everything and she reassured me that the parcel was re dispatched at 4pm and that I would 100% be recieving my order on the 7/12/18. It did not arrive! Called today the 9/12/19 at 8am for your representative to tell me my reference number is a complete difference NAME and ADDRESS and that the refernce doesnt belong to me ! IM FUMMMMINGGGGG. I HAVE SCREEN SHOTS ITS MY BANK CARD THAT PAID FOR MY ITEMS. I HATE YOU PEOPLE WITH A PASSION
My wife opened the front door to find my parcel on the doorstep. Doorbell wasn’t rung. According to tracking information it was left in the front porch. We haven’t got a front porch. Worst delivery service in living memory and I’m 71