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@sdb1979 We’ve posted about your Facebook Page for you http://t.co/lq1Xv4pIT1
Comment by YODELhell — November 29, 2013 @ 5:13 pm
@YODELhell thanks 🙂
Comment by sdb1979 — November 29, 2013 @ 5:17 pm
RT @YODELhell: @sdb1979 We’ve posted about your Facebook Page for you http://t.co/lq1Xv4pIT1
Comment by sdb1979 — November 29, 2013 @ 6:08 pm
Last Saturday was our 10th wedding Anniversary. Dear friends of ours ordered some bottles of Cava sent via M&S by Yodel. Depot BHWD depot 74 route 25G. First thing. The parcel was thrown over our back fence and broke on the floor. So called M&S they said they would send another. Same thing thrown over the fence. So Called M&S again and they said they would send me some flowers by different courier. Guess what? The flowers which on the box said keep upright and handle with care were also lobbed over our back fence. By yes you’ve guessed it Yodel. M&S wake up. Change your courier. Yodel get the driver on route 25G to deliver footballs. Because that’s all he or she is capable of. Not happy.
Comment by Mark — April 12, 2014 @ 1:23 pm
On August 22nd I ordered a parcel from Tu at Sainsburys and August 25th was sent a bouquet of flowers via Interflora. Both companies use Yodel to deliver so I am copying this complaint to both companies.
Neither of the two parcels were delivered to me at my address although “Track your Parcel” shows successful delivery. Both parcels were dumped in a barn about half a mile away on two separate days and it is only by chance that the people living in this property found each parcel a few days apart, knew the name of addressee and personally brought them to me.
I understand that SatNav post code instructions will often take you to this farm but the driver had to pass my house in order to get there and both house names are clearly marked and visible from the lane. We all know postcodes are not assigned to individual houses and cover a number within an area so is it your company policy to dump parcels at the first and most convenient location?
In the case of the Sainsbury’s order, I entered under special instructions “Leave in Conservatory” and as far as I am aware a huge, open fronted wooden barn full of logs and machinery is not a Conservatory, it’s not even near the house and certainly not a post box or porch way.
The Sainsbury’s order had come to no harm but the flowers were half dead, your service is shocking and disgraceful. I once used your company to send from my own business, the service I received that once was enough, I have never used Yodel again.
Comment by Suzanne Smith — August 31, 2015 @ 10:58 am
Terrible service! Ordered a replacement part online from a company which uses yodel. Unfortunately I was at work when the parcel was delivered so a card was put through my letterbox. I phoned the delivery drivers number which was on the card to arrange another delivery date. He said that unfortunately he was now on holiday so he had passed my parcel onto the driver who was covering his route so my parcel would be delivered the following day. I waited 4 days & nothing arrived, not even a card. I contacted yodel & was told it was on its way. Today I tracked my order & found that it had been returned to sender as yodel had tried to deliver on several occasions but were unsuccessful. Yodel are liars!!!! There was someone in my house at all times & they’d sent the parcel back to sender the day after I had the card! Why tell me it was being delivered & it was on its way when it had already been sent back? The company I ordered from have said it’s been returned as yodel said they could not access my property. Yet they managed to access it to post a card. The company are now sending another replacement which I now have to wait another 14 days approx. Yodel are a wonder to themselves. Totally bloody useless!
Comment by Kaz s — March 15, 2016 @ 1:47 pm
I have tell phoned for a collection of an item that was replaced by Argos and they had arranged the collect. Although left by the back gate with a clear note on the door it was a failed to collect. I was then left a card to re-arrange collection. I did this twice by phone and once online giving the reference number but still no collection even after waiting in.
I have contacted Argos and they are supporting and helping re-arrange a collection.
What poor service from Yodel and i have certainly let others know how bad your companies service is. I will be interested to know how you respond to this or will it just be another automated services that clearly is ineffective.
Comment by Karen — March 25, 2016 @ 10:01 am