Next day delivery took three days for YODEL

Lazy, Lying, Morons. The three words best describes Yodel. Out of the late six scheduled collection only one has been collected on the day booked. I got a text from them saying that the driver had tried to collect but there was no reply. Problem is that we have cctv footage showing the lazy work shy driver pull up outside sit in the van for about two minutes then drive off. At no time did the lazy bas**red even try and get out of the van. This was on a Friday morning. After having a heated discussion with the depot they finally arrived Monday afternoon. It still took them another three days before the consignment was delivered. Which was like salt in a wound as I had paid for the express next day.