Parcel left in mystery porch that does not exist

Disgusting service. Had a text to say it had been delivered at 4pm and left in my porch….I do not have a porch. After Further investigation , I found out that the parcel had been delivered to a completely different address and left in their porch. I went round there in the evening ,and guess what, they have no porch either let alone received this parcel. Yodel said they would collect it and bring it round to my address but how can they collect it if it isn’t there? I have emailed Mr Peeler , managing director, to tell him of the disgraceful service I have received and apparently it is being investigated.