Why is Virgin Media still using YODEL?

Last year they delivered my parcel to the wrong address! They were adamant that they had delivered it and I had to contact the CEO to sort it out.

I’m now waiting delivery of a parcel from Virgin Media that was supposed to be delivered yesterday.

No updates, try to phone and you get a machine that cuts you off and try to use their online chat and they ignore you. Have they gone bust? Their customer service says they deserve it. No wonder the other delivery services have become so busy.

I would NEVER use Yodel from choice and believe Virgin are looking to change contacts (assuming they are still in business).