YODEL delivery from Mothercare never showed up. YODEL lied.

Not received order- investigation was raised via mothercare to Yodel. Driver had said he delivered to the neighbour on the right and a guy called And signed for it.

I checked with both neighbours- nope nothing delivered or signed for.

Called mothercare to confirm and they asked the driver to pick up the order where they delivered it and then deliver to my address.

Yodel responded to say the parcels where delivered to the correct address and for mother care to follow missing parcels procedure. So which is it? 1) delivered to driver next door and they signed or 2) delivered to correct address??

Appalling!! Also no card through the letter box to say it’s next door!