YODEL left package with random person nowhere near our home

Ordered over £50+ of goods, Yodel was the courier. My flat number was 16 they delivered to 31 which was 2 floors up and on the other side of the building. They claimed they were able to do this. I advised this hardly counts as a neighbour as its not even on the same floor. They weren’t concerned.

Needless to say I never saw that package as the neighbour they left it with was “never home”. The company we purchased from agreed to kindly resend, we advised to make note we did not want this left with a neighbour…

Of course Yodel disregarded & did the same again.