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YODEL lied and said we had canceled the order

very large box (toddler bed) sent out for delivery friday garenteed..didnt turn up, drive was in our town 2 roads up (Yodel app), contacted Yodel,they said we had canceled order, no we didnt as bed for 18month old, then said we had to collect for depot 40 miles away (dont drive, paid for delivery) then said we had recieved the parcel as we signed for it, no we hadn’t, then said it was still at depot even tho site said it was delivered, then sent out (ha) again for re-delivery, apparently no-one in (3 of us were in all day and one waited in the rain for 40mins as Yodel app said again they were near us) ..then said it was at depot again, then they said there was a mix up with delivery on system, next call they said then out for delivery and now says delivered and again signed for..we still have NO package. Yodel are Liars and fob us off with they say due to fact we HAVE the item they wont refund or take this any further..contacted seller who also says site says delivered so he wont refund..NO bed, no refund..near 100 and cant get a penny back..This company are totally disgusting, rude and unwilling to sort their company out

Posted by Carol Curtis
February 6, 2019