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YODEL refuses to tell me their complaints procedure

Had a message from Gousto saying Yodel delivered my parcel but it has not been delivered.

Messaged Yodel customer team and they were unable to tell me why this happened. Said that they would try to redeliver again, whenever, they weren’t able to give me any sort of time. It’s 9:30 on and of course no parcel delivered.

Yodel call handlers are just that, unable to offer any insights into missing delivery, told me someone from depot would contact me, but no one followed up on this.

They were also not willing or able to tell me their complaints procedure. Both Gousto and Yodel equally incompetent. Do not deal with either.

Posted by Jana
March 29, 2019
General