YODEL asked me how they could improve their service? Try delivering something!

“How could we improve our service,” ask these muppets. Well, you could actually bother to do your fucking job and attempt delivery. I waited in ALL DAY (after receiving a card yesterday).

I kept monitoring your website – and by 4pm it had changed from ‘on its way’ to ‘you weren’t in’. No knock on door, no card, no accountability.

For all I know, the overworked driver had an punishing schedule to meet and my delivery happened to be ‘inconvenient’. I repeat: I waited in ALL DAY;

I had no choice because despite massive advances in communication and information technology you cannot tell me roughly what time I can expect delivery (in the past, before outsourcing and other ‘left-hand-doesn’t know-what-the-right-hand-is-doing’ bullshit took over, a ‘logistics firm’ could at least specify AM or PM, or the driver would call you). Your infuriatingly-crap customer service system is automated, making it nigh on impossible to deal with a real person. Unless, that is, you ring up an 0845 number that makes you money.

Yes, you’re rewarded for being FUCKING SHIT. Shit service, and a perfect example of how the so-called ‘competition’ that is a mainstay of neoliberalism has managed to screw up a valuable service through a price-driven race to the bottom.

Have I said YOU ARE FUCKING SHIT enough yet? Here goes: YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT YOU ARE FUCKING SHIT…

Got it? Good.