Package meant to be delivered between 8am and 6pm. Waited in but had no tracking number to check where the package was, no text or email about when the package would arrive.

Had to go out due to family emergency. Came back to an orange card with a tracking number that didn’t actually work on the site.

When I managed to get in touch with Yodel, they claimed that the sender had left my name and address blank on their system and they couldn’t discuss it with me due to data protection laws!

So I contacted the sender, who then got in touch with Yodel about this, only for Yodel to give them the same tripe that the name and address were blank, never mind that it wouldn’t have been possible for the courier to find me in the first place if it were blank.

I then found out that the tracking number on the card Yodel had left me was WRONG and that the actual tracking number for my package was completely different!

The sender attempted to get some information about whether I could arrange to pick up the package from somewhere but was continually fobbed off. We eventually gave up and the sender advised me to keep putting the (correct) tracking number into the system so I could arrange for collection.

In the end, the package was re-delivered the next working day by a courier who at least had the courtesy to give me his mobile number and respond to my texts.

I have messaged Yodel regarding my problems but no one has replied
Nothing below is intended to be defamatory. It is actually true and I have paper and screen shot evidence to prove it.

I have noticed on my Yodel tracking logs a pattern when my parcels remain undelivered and I have to pay to have them returned to me

Their tracking shows how when yodel put on their tracking an address is incomplete, even though we all know it is NOT incomplete, a few days later they will update to “Parcel Was REFUSED” when all the recipients can vouch that this is certainly not true.

Here’s 3 of the 4 it’s happened to with me since the start of August and I have further tracking that back this up from other people

So this is a couple of examples from a courier brokers website which the public don’t see on Yodel – I can’t name the company as Yodel have complained about me mentioning other companies

Consignment Tracking Messages

Piece Level Tracking
Item Tracking Code: JD0002254597031148
If tracking details are not displayed, click here to go to the Yodel website, and use this JD0002254597031148 reference number and the following postcode SE19 3RB to track this parcel.

25th August 2016 @ 01:29 23-aug-2016 00:00:00 Parcel data received awaiting coll.
25th August 2016 @ 13:13 25-aug-2016 11:13:00 Parcel in transit, possible delay
25th August 2016 @ 13:13 25-aug-2016 12:26:00 Departed Depot
26th August 2016 @ 07:11 26-aug-2016 05:03:00 Arrived At Depot
26th August 2016 @ 09:23 26-aug-2016 07:58:00 Misrouted-Customer Addressing Error
26th August 2016 @ 18:13 26-aug-2016 16:46:00 Departed Depot
27th August 2016 @ 01:19 27-aug-2016 00:38:08 Arrived At Depot
27th August 2016 @ 01:19 27-aug-2016 00:41:54 Departed Depot
30th August 2016 @ 12:49 30-aug-2016 11:23:23 Stop and Return
31st August 2016 @ 00:00 30-aug-2016 13:00:00 Parcel Picked Up
31st August 2016 @ 00:00 30-aug-2016 00:00:00 Parcel data received awaiting coll.
1st September 2016 @ 03:43 01-sep-2016 01:37:00 Possible delay in transit
1st September 2016 @ 12:53 01-sep-2016 12:40:00 Passed to courier for delivery.
2nd September 2016 @ 01:43 02-sep-2016 00:40:00 Arrived At Depot
2nd September 2016 @ 12:21 02-sep-2016 11:29:00 Delivery refused
2nd September 2016 @ 16:35 02-sep-2016 00:00:00 Parcel data received awaiting coll.
6th September 2016 @ 13:38 06-sep-2016 12:00:47 Departed Depot
6th September 2016 @ 13:38 06-sep-2016 12:00:03 Arrived At Depot
7th September 2016 @ 03:01 07-sep-2016 01:50:00 Arrived At Depot
7th September 2016 @ 12:22 07-sep-2016 12:01:00 This Parcel is in the Service Centr
8th September 2016 @ 09:38 08-sep-2016 07:13:00 Out for delivery
8th September 2016 @ 11:50 08-sep-2016 10:17:54 Driver En Route

Item Tracking Code: JD0002254597033936
If tracking details are not displayed, click here to go to the Yodel website, and use this JD0002254597033936 reference number and the following postcode BR3 5JB to track this parcel.

21st September 2016 @ 12:14 Piece Collection has been confirmed
23rd September 2016 @ 18:05 23-sep-2016 00:00:00 Parcel data received awaiting coll.
23rd September 2016 @ 18:05 23-sep-2016 17:25:00 Parcel Picked Up
23rd September 2016 @ 20:06 23-sep-2016 18:29:00 Departed Depot
24th September 2016 @ 01:47 23-sep-2016 23:43:43 Departed Depot
24th September 2016 @ 01:47 23-sep-2016 23:43:01 Arrived At Depot
24th September 2016 @ 07:35 24-sep-2016 06:08:00 Arrived At Depot
24th September 2016 @ 13:05 24-sep-2016 12:55:00 Parcel in transit, possible delay
26th September 2016 @ 13:40 26-sep-2016 13:33:00 Possible delay, incomplete address
5th October 2016 @ 09:39 05-oct-2016 08:26:45 Stop and Return
5th October 2016 @ 11:51 05-oct-2016 11:49:00 Departed Depot
5th October 2016 @ 11:51 05-oct-2016 00:00:00 Parcel data received awaiting coll.
7th October 2016 @ 12:56 07-oct-2016 10:49:00 Arrived At Depot
8th October 2016 @ 04:09 08-oct-2016 02:37:00 Arrived At Depot

HERE’S ANOTHER one following same pattern, unbelievable

Piece Level Tracking
Item Tracking Code: JD0002254597034648
If tracking details are not displayed, click here to go to the Yodel website, and use this JD0002254597034648 reference number and the following postcode TW20 9BX to track this parcel.

28th September 2016 @ 15:01 Piece Collection has been confirmed
29th September 2016 @ 19:33 29-sep-2016 18:25:00 Unscheduled Collection
29th September 2016 @ 19:33 29-sep-2016 19:06:00 Departed Depot
30th September 2016 @ 01:36 29-sep-2016 23:36:10 Departed Depot
30th September 2016 @ 01:36 29-sep-2016 23:34:20 Arrived At Depot
30th September 2016 @ 10:20 30-sep-2016 08:29:00 Arrived At Depot
30th September 2016 @ 12:21 30-sep-2016 10:56:00 Parcel in transit, possible delay
30th September 2016 @ 16:34 30-sep-2016 14:15:00 Departed Depot
1st October 2016 @ 00:57 30-sep-2016 23:14:25 Departed Depot
1st October 2016 @ 00:57 30-sep-2016 23:12:24 Arrived At Depot
3rd October 2016 @ 19:31 03-oct-2016 17:31:00 Departed Depot
3rd October 2016 @ 23:44 03-oct-2016 22:39:36 Departed Depot
3rd October 2016 @ 23:44 03-oct-2016 22:37:39 Arrived At Depot
5th October 2016 @ 15:09 05-oct-2016 13:39:00 Possible delay, incomplete address
5th October 2016 @ 17:10 05-oct-2016 15:46:00 Delivery refused
5th October 2016 @ 17:10 05-oct-2016 15:55:00 Item returned to sender
5th October 2016 @ 23:24 05-oct-2016 22:04:00 Departed Depot
6th October 2016 @ 15:51 06-oct-2016 00:00:00 No pan data received
6th October 2016 @ 15:51 06-oct-2016 15:02:00 Parcel Picked Up
7th October 2016 @ 10:11 07-oct-2016 09:11:23 Arrived At Depot
7th October 2016 @ 10:11 07-oct-2016 09:12:06 Departed Depot
8th October 2016 @ 03:25 08-oct-2016 02:43:00 Arrived At Depot

A Delivery driver delivering a sports direct parcel to my address which my Husband was in to receive has driven up my road and nearly hit my car when asked what he was doing?

He called me a stupid idiot this is not the sort of person that should be representing your delivery company and he should be spoken to in regards to his poor manners and bad road sense.

Please respond kind regards Karen Gasson.

You’ll need to do this 24 hours before you collect your parcel so we know to keep it in the depot and not send it out for delivery. If you have a green Yodel calling card, please text or call the driver on their mobile number, which will be written on the card.

I ordered something from Sports Direct over a week ago. I work at a secure site that has security 24/7.

My current parcel has apparently been delivered twice including a calling card.

Not seen any card or parcel neither have security. Help.

A Yodel driver delivered an item 1 day late, nearly broke the glass on my front door when knocking then called me an A’hole.

Whilst on intensive care my Father thought he was dying, he decided to buy me a diamond ring. He and I chose a ring together (an expensive purchase for us) and purchased it from an American Jeweller through Ebay. The ring was sent and successfully made its journey to the UK until it was handed to Yodel (Stoke dispatch. Ref: JD0002218050562458).

When I didn’t receive the ring I contacted the delivery company ciptipost and was informed that the ring had been passed to YODEL. This was the last anyone saw of the ring.

I received a refund from eBay; after a period of distress at not knowing what was happening, but what upsets me is the ring was unique and not-replaceable. I received no correspondence from YODEL and had to do the ‘chasing’ myself.

I confounds me that an expensive piece of jewellery can simply disappear. An explanation would be welcome!

Yodel lost a parcel which was to be delivered to me.

The parcel contained a £1800 diamond ring. I feel their response to this loss was dismissive.

I simply received an email telling me they will no longer be trying to locate the parcel and l ought to seek a refund from the seller.

So I’ve waited in the house all day with my 2 year old, wouldn’t even go in the back garden (even though it was lovely weather) encase I missed my parcel. To recieve a text message at 6:00pm saying my sons bed had been delivered and signed for.

By who I will never know as it certainly wasn’t by me and i was the only one in the house apart from my 2 year old. So no bed!!! I ring up this ridiculous company to be told that I will have to wait upto 72 hours for a call back to see where the bed has gone to.

Why should I have to wait in again! I’m not even sure they will ring me back!