I paid £7 for my new contract bundle by Virgin Media to be delivered the day after at 12pm. There was a Yodel delivery van around the corner from my house, but I didn’t get a delivery. I tried contacting Yodel, web service was offline (open til 10pm) then I couldn’t get through to anyone on the phone after trying 3 times. I then phoned a different number, my local service and got diverted to the main number I previously phoned, still nothing. I went on to the website and it said that I had rescheduled my delivery and they will see me soon, I did not reschedule anything. The customer service on twitter haven’t replied either. Now I need to contact virgin media to get the delivery fee waived. Absolute horrible service.

Yodel knocked at my door, I answered it to find a large box at the door step, yodel driver had run off without me signing for the parcel, (it was meant to be signed for as it contained age related dangerous item – an electric saw) The box was soaking wet and badly damaged, the saw was broken and box had holes it in. We later found out the driver put a false name on delivery signature.

Driver claimed could not gain access to my property even though it has no gate on drive and I was in at time so no card left.
Assured it would be redelivered next day so gave phone number for courier to call.
Yet again driver claimed no access to property but did not bother to call me.
What a crap service, and not the first time!

I am mortified. Having yesterday been forced to send emergency flowers for my daughter’s birthday (which is on Valentine’s Day) due to failed delivery of her presents from Royal Mail, I called Waitrose to confirm the safest selection of flowers to ensure delivery on the 14th for her birthday. No updates sent. Clearly no flowers. Called Waitrose twice – they apologised that Yodel are having problems. I want to scream from frustration. I am a big John Lewis and Waitrose customer and so furious that they are using Yodel who clearly are incompetent.

WAITROSE – the person managing this contract should be fired.

What am I supposed to do.
Just came come to find a box of fresh flowers delivered to my address- addressed to someone else.
Can’t get hold of Yodel! Wasting valuable time trying just to let them know – stuck in queue
on phone & no email address available.
Can you help?

This company are a disgrace and could not organise themselves out of a one way street !

Paid for 24 hour service and still not delivered after 2 days late and this is not the first time they have done this.

I am failing my customers because they can’t honour the service you pay for and in turn out my company reputation at risk and they don’t care at all!

The time put in to chase these people is exhausting, my customer takes time off work to be at home to take Delivery and these people can’t even contact you to advise of delay or apologise.

Absolutely disgusting how they are allowed to get away with this !

three times no delivery as driver is stupid and thick as pig shit. online chat person I spoke to NOSIBUSISO is thick rude and arrogant.
stay well clear. Don’t worry I will be taking matter further.

Lied about delivery: they told Amazon that the item was delivered Friday. It wasn’t. Their website told me it had been delivered and signed for. This was untrue and admitted by their customer service rep. Not the first time yodel have messed up 🙁

Have experienced Yodel HELL!! Have not received the parcel from HOF ( Which i will not use again whilst yodhell is delivering) and its has been signed for which in my eyes is fraud unless they have truly delivered to incorrect address which i very much doubt. Am awaiting a response for yodhell which apparently takes 24hrs to contact and interrogate/question driver.
I am waiting for them to say that drivers sat nav was checked and he was in correct location but i was in at the time of the supposed delivery so who knows what will happen ! #YODHELL